Your review score, protected and grown — systematically.
100% review response, post-purchase campaigns, and negative review recovery — a complete reputation management operation for fast-growing brands.
What's holding you back
Your star rating is the first thing a new customer sees. A 4.1 loses to a 4.8 in every product category. Yet most brands respond to fewer than 30% of reviews — letting negative experiences define their public reputation while positive customers feel ignored.
How Flownexs handles it
We respond to 100% of reviews across all platforms — turning unhappy customers into resolution stories that improve your score, and acknowledging happy customers in a way that drives more 5-star submissions. Our post-purchase email sequences generate 40% more reviews on average, and our negative review recovery workflow converts ~30% of 1-star reviews into updated ratings.
Everything covered.
End to end.
100% Review Response
Every review on every platform receives a thoughtful, brand-consistent response within 24 hours of posting.
Multi-Platform Integration
Native connection to Yotpo, Okendo, Judge.me, Stamped, Google Business, Trustpilot, and more.
Negative Review Recovery
Proactive outreach to unhappy customers to resolve the issue — converting ~30% of 1–2 star reviews to updated ratings.
Post-Purchase Campaigns
Automated email sequences timed to product use windows — dramatically increasing review volume across all platforms.
Sentiment Analysis
Monthly review trend reports identifying recurring themes, product feedback patterns, and satisfaction drivers.
Competitor Benchmarking
Quarterly analysis comparing your review score, response rate, and volume against direct competitors.
Live in 72 hours.
Here's the path.
Platform audit
Comprehensive review of your current profiles, response rate, and existing negative review backlog.
Voice guide
Response templates and voice guidelines built to match your brand — reviewed and approved by you.
Campaign launch
Post-purchase review request sequences deployed in your email platform and timed to your fulfillment cycle.
Ongoing management
Daily monitoring and response across all platforms with monthly sentiment reports and rating trend analysis.
Works with
your stack
Any brand type.
Any stage.
eCommerce Stores
Your review score is a direct conversion lever — higher ratings and more reviews mean more organic sales.
Beauty & Wellness
Category trust is built on reviews. A systematic approach to volume and quality outperforms any ad spend.
Subscription Brands
Regular review engagement keeps churn low and shows prospective subscribers a thriving community.
Personal Brands
Social proof scales your credibility faster than any content strategy — we manage all of it for you.
Common questions
answered.
Related services
Ready to hand off
review management?
Book a free 30-minute strategy call. Your team is live in 72 hours. No contract, no setup fee.