How much does outsourced e-commerce customer service cost?

Flownexs customer support plans start from $849/month for small stores and scale to $3,299/month for full omnichannel coverage. Exact pricing depends on ticket volume, channels, and response SLA. Book a call to get a custom quote.

What helpdesk platforms does your team work with?

Our teams are trained on Gorgias, Zendesk, Intercom, Re:amaze, Freshdesk, and any Shopify-native helpdesk. We plug into your existing stack — no migration required.

How long does onboarding take?

Most clients are live within 72 hours. We spend the first two days learning your SOPs, brand voice, and Shopify setup — then your team takes the first tickets under supervised monitoring.

Will my customers know support is outsourced?

No. Your team responds under your brand name, using your email address or helpdesk alias. Every reply is reviewed against your brand voice guide before going out during the first 14 days.

RUN — Customer Support

Outsourced E-commerce Customer Service

Your inbox, handled.

Dedicated Shopify support teams for email, live chat, returns, and 24/7 coverage. Trained on your brand, live in 72 hours. No contracts.

Get Your Support Team View Pricing

Every channel covered.

Email Support

Brand-consistent replies to every customer inquiry. 24/7 or business-hours SLA — your choice.

Live Chat

Real-time support that converts browsers into buyers and resolves issues before they escalate.

Returns & Refunds

Frictionless return processing that protects your margins and keeps customers loyal.

Order Tracking

Proactive WISMO responses that eliminate tickets before they flood your inbox.

↳ Platform Expertise

We speak your stack.

Our Shopify support specialists are trained on the full e-commerce toolchain — not just helpdesk basics. They know your platform inside out.

ShopifyShopify PlusGorgiasZendeskIntercomKlaviyoRechargeLoop ReturnsShipStation

Avg first response time

On Growth plan

96%

CSAT score

Rolling 90 days

72h

Onboarding to first ticket

Guaranteed

14d

Risk-free trial

Cancel any time

What every plan includes.

Dedicated team lead

Custom SOPs & brand voice training

Shopify platform expertise

Weekly CSAT + performance reports

Private Slack channel

QA on every 10th reply

4–24h response SLA (plan dependent)

Escalation playbook

Month-to-month, no contracts

↳ FAQ

Common questions.

Ready to hand off the inbox?

14-day risk-free start. Your team is trained and live in 72 hours — or we waive the first month.

Start in 72 Hours