Eliminate WISMO tickets before they hit your inbox.
Proactive shipment monitoring that catches delays before customers notice — and communicates them before anyone has to ask.
What's holding you back
WISMO (Where Is My Order?) is the #1 ticket category for nearly every eCommerce brand — consuming up to 40% of your support team's capacity on questions that shouldn't require human intervention. Every delayed shipment a customer discovers before you tell them is a potential negative review or chargeback.
How Flownexs handles it
We monitor every active shipment in your system, flag carrier exceptions the moment they occur, and reach out to affected customers proactively — before they have a reason to contact you. The result: WISMO ticket volume drops an average of 64%, and customers feel taken care of rather than abandoned.
Everything covered.
End to end.
Carrier Exception Monitoring
Real-time alerts for delays, failed deliveries, and lost packages across all major carriers — 24 hours a day.
Proactive Customer Outreach
Customers receive a personal message when their shipment is delayed — before they notice or have to ask.
AfterShip & Klaviyo Flows
Branded tracking pages and shipping notification email/SMS flows configured and managed for you.
Lost Package Resolution
From carrier claim filing to replacement order processing, we handle the full workflow for lost shipments.
Branded Tracking Pages
Custom tracking page design and setup with your brand, colors, and cross-sell opportunities included.
Carrier Performance Reports
Monthly analysis of on-time rates, exception frequency, and carrier performance by region for smarter logistics decisions.
Live in 72 hours.
Here's the path.
Carrier connection
We connect to your fulfillment platform and all active carriers to begin monitoring active shipments.
Flow setup
AfterShip tracking pages and Klaviyo notification flows are configured with your brand and escalation logic.
Exception playbook
Custom response scripts and resolution paths built for delay, lost, and damaged shipment scenarios.
Ongoing monitoring
24/7 exception monitoring with weekly carrier performance reports and proactive improvement recommendations.
Works with
your stack
Any brand type.
Any stage.
High-Volume eCommerce
Brands shipping 500+ orders per month can't manually monitor every shipment — we do it automatically.
Subscription Boxes
Consistent monthly deliveries demand consistent tracking communication. One missed shipment can trigger mass cancellations.
DTC Brands
Protect your reputation by owning the post-purchase experience — not leaving it to carrier notifications.
Retail Brands
Multi-channel operations with complex logistics need a single monitoring layer across all fulfillment streams.
Common questions
answered.
Related services
Ready to hand off
order tracking?
Book a free 30-minute strategy call. Your team is live in 72 hours. No contract, no setup fee.