Real-time chat support that closes sales and resolves issues instantly.
Expert chat agents covering your peak hours — recovering abandoned carts, answering pre-purchase questions, and building trust in real time.
What's holding you back
Live chat is your highest-converting support channel — but only if someone answers. Slow responses or bots that can't actually help push buyers to competitors. Most brands either ignore chat entirely or staff it with overwhelmed team members who can't focus.
How Flownexs handles it
Flownexs staffs your chat channel with experienced agents who understand eCommerce buying psychology. We configure proactive triggers to engage high-intent visitors, handle pre-purchase questions that remove friction, and resolve post-purchase issues with order lookup access — all within 90 seconds.
Everything covered.
End to end.
< 90-Second Response
Real humans answering in under 90 seconds during all configured coverage windows — not bots reading from scripts.
Proactive Chat Triggers
Engage visitors who've been on key pages for 30+ seconds with personalized, context-aware conversation starters.
Order Lookup Access
Agents have read-only access to your order system for instant status updates without escalation delays.
Cart Recovery Conversations
Trained to identify hesitating buyers and address objections — turning potential drop-offs into confirmed orders.
Multi-Platform Integration
Live in Intercom, Tidio, Crisp, Shopify Chat, or any major platform. No migration required.
Off-Hours Handoff
Seamless transition to email for contacts outside coverage hours — no conversation falls through the cracks.
Live in 72 hours.
Here's the path.
Coverage audit
We analyze your traffic patterns to identify peak hours and pages that drive the most chat intent.
Playbook creation
Custom conversation flows, trigger rules, canned responses, and escalation paths built with your input.
Agent training
Specialists trained on your catalog, pricing, policies, and the sales psychology specific to your audience.
Live operation
Full coverage of configured hours with weekly conversion and satisfaction reporting delivered every Monday.
Works with
your stack
Any brand type.
Any stage.
eCommerce Stores
Convert hesitating buyers with expert chat before they leave your product pages — or abandon their cart.
Startups & SaaS
Human support during trials dramatically improves activation and conversion rates from free to paid.
Retail Brands
Mirror the in-store experience online — real questions answered by real people in real time.
Personal Brands
Offer premium, white-glove support that differentiates you from every automated alternative.
Common questions
answered.
Related services
Ready to hand off
live chat?
Book a free 30-minute strategy call. Your team is live in 72 hours. No contract, no setup fee.