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Health & Wellness

Subscription Retention Engine for 8-Figure Supplement Brand

How a supplement brand improved retention through cancellation saves and subscription support.

Health & Wellness - Subscription Retention Engine for 8-Figure Supplement Brand
+34% Retention Rate
+34%
Retention Rate
40k
Monthly Orders
+29%
Cancel Saves
< 4hrs
Reply SLA
The Challenge

The brand was scaling recurring revenue, but subscription questions and cancellation requests were overwhelming the internal team. Slow responses were increasing churn and leaving save opportunities untouched.

The Solution

Flownexs took over Recharge support, cancellation-save flows, post-purchase questions, and retention reporting. Every cancellation request was routed through a save playbook before final processing.

Outcomes
  • Retention rate improved 34% over the engagement period
  • Cancellation-save workflows protected recurring revenue
  • High-volume post-purchase questions moved under SLA
  • The internal team gained weekly visibility into churn drivers

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