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Health & Wellness
Operational Sovereignty for a 7-Figure Brand
How a supplements brand cut churn by 41% and freed the founder from operations entirely.
-41% Churn Rate
-41%
Churn Rate
3.2x Faster
Claims Speed
< 4hrs
Response SLA
25hrs/wk
Founder Time Saved
The Challenge
A 7-figure supplements brand was spending 30+ hours per week on operational tasks. High subscription churn was traced directly to poor post-purchase communication and slow warranty claims handling.
The Solution
Flownexs took over all post-purchase operations including subscription management, claims processing, and proactive churn-risk outreach. Weekly reporting kept the founder informed without involving them in day-to-day decisions.
Outcomes
- Subscription churn fell from 14% to 8.2% monthly
- Claims processed 3.2x faster than in-house benchmark
- Founder completely removed from operational loop
- NPS score increased from 42 to 67
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