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Beauty & Skincare
60% Reduction in Fulfillment Errors
How a skincare brand cut returns by 37.5% and achieved 99.9% stock sync accuracy.
-37.5% Return Rate
-37.5%
Return Rate
< 24hrs
SLA Response
99.9%
Stock Sync
4.9 / 5.0
Partner Rating
The Challenge
This fast-growing skincare brand was processing 3,000+ orders per month with a 2-person internal team. Fulfillment errors, mislabeled shipments, and an overwhelmed support inbox were eroding their hard-won customer trust.
The Solution
Flownexs deployed a dedicated 4-specialist operations team. Within the first week, we audited every fulfillment touchpoint, introduced QA checklists, and took over the entire support queue. Stock sync automation was wired directly into their Shopify backend.
Outcomes
- 60% reduction in fulfillment errors within 30 days
- Return rate dropped from 12% to 7.5%
- Response time fell from 48h to under 6h
- Founder reclaimed 20+ hours per week
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