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Agency & B2B
White-Label Client Ops for 7-Figure Creative Agency
How a creative agency scaled client operations, inbox management, and reporting without adding internal headcount.
+91% Client NPS
+91%
Client NPS
14
Accounts Covered
Weekly
Reports Sent
0
Headcount Added
The Challenge
A creative agency had strong demand but account teams were stretched thin by reporting, inbox follow-up, and recurring project coordination. Hiring internally would slow growth and increase fixed costs.
The Solution
Flownexs operated as a silent white-label ops layer across client accounts. The team managed status reporting, inbox follow-ups, task coordination, and recurring admin workflows behind the agency brand.
Outcomes
- Client NPS improved while account load increased
- Fourteen client accounts received consistent ops coverage
- Internal team capacity expanded without new full-time hires
- Reporting became predictable and founder-independent
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